Olaif Engage

An eight-agent AI system that reads every comment, DM, and marketplace message across Instagram, TikTok, YouTube, Shopee, and TikTok Shop — then drafts an on-brand reply in the customer's own language, with a human in the loop on every send.

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Community management that never sleeps — and never goes off-brand.

Olaif's audience leaves thousands of comments and messages a month across five platforms, in Bahasa Indonesia and English. Olaif Engage reads all of it in real time, understands intent, and prepares the right reply before a human ever opens the queue.

Eight specialist AI agents handle triage, influencer detection, brand-knowledge retrieval, drafting, and quality review. Deterministic services handle the polling and posting. Every public reply still passes a one-click human approval — so the brand scales its voice without ever losing control of it.

This page showcases a real project (Olaif's multi-agent AI engagement system), but all sample data shown in the mock dashboards is invented for privacy: every customer handle, name, comment, DM, and review is fictional, and every metric is illustrative, not actual client data.

Always-on triage & routing
Every incoming comment is classified by intent, sentiment, product line, language, and urgency in under a second — then routed to the right queue automatically.
Brand-perfect replies, every time
Drafts are written in the customer's language and checked against Olaif's brand voice, banned-claim, and safety rules before a human ever sees them.
Human-in-the-loop by design
Nothing posts without approval. Reviewers approve, edit, or escalate in one click — and the system learns from every decision it sees.

01
One inbox for every channel
Public comments, Instagram & Facebook DMs, Shopee buyer chat, and TikTok Shop messages all land in a single approval queue. Your team stops tab-hopping between five apps and works one prioritized list instead — fastest-decaying, highest-value conversations first. Instagram, TikTok, YouTube, Shopee & TikTok Shop in one view; smart filters by channel, product line, sentiment & urgency; full thread context, so replies never miss the backstory.
02
An eight-agent AI pipeline
Each message flows through a chain of specialist agents — one job each, easy to trust and easy to audit. Triage and routing run on a fast, low-cost model; drafting and brand-voice review use a stronger one. Deterministic rules make the final routing call, so behaviour is predictable, not improvised. One agent, one job — specialists beat generalists; strict JSON hand-offs between every stage prevent drift; every run is logged: model, cost, latency & decision.
03
VIP & influencer radar
The moment a creator, partner, or journalist comments, Olaif Engage knows. A managed VIP list plus live follower look-ups flag high-value accounts, lift them to the top of the queue, and tag them for the right human — so a partnership opportunity is never buried under routine questions. Auto-detects VIPs, influencers & press from a managed list; live follower & reach enrichment on unknown accounts; priority routing so opportunities surface in seconds.
04
Analytics that protect the brand
Beyond replies, the system watches what customers are telling you. Product Health Scorecards, defect-cluster alerts, and an always-on adverse-event watch turn a flood of comments and reviews into early warnings and clear, owner-assigned actions — before a small issue becomes a public one. Per-product health scores from reviews, chat & social signals; defect-cluster & adverse-event alerts, scored against a baseline; reply SLA & quality dashboards by channel.