VOC-1
weekly
Product Health Scorecard
2026-05-26 → 2026-06-01 · 1 Jun 2026 23:00
(2 days ago)
Key findings
- ▸Fresh Lime Dishwashing Soap health fell 8 pts on a leaking-bottle cluster.
- ▸Lavender Hand Wash pump defect appeared in 4 reviews this week.
- ▸Sensitive Toothpaste is the top performer — 4.7★ and rising.
- ▸Dental line is strongest overall; home-cleaner is weakest.
- ▸1–3★ share is concentrated in just two SKUs.
Recommended actions
- high ops Pull a QA sample of Fresh Lime bottles to confirm the leak cause.
- high brand Apply the pump-defect playbook reply for Lavender Hand Wash complaints.
- medium supply Restock Sensitive Toothpaste ahead of the rising demand trend.
- low marketing Feature the dental line's strong ratings in upcoming UGC.
SKUs analysed
24
Total reviews
410
Social comments
1,280
Chat threads
36
Needs attention
Lowest health scores
| Product | Health | Rating | Trend 30d | Reviews | 1–3★ | Mentions |
|---|---|---|---|---|---|---|
 Fresh Lime Dishwashing Soap 750ml Shopeehome_cleaner |
42 | 3.4 ★ | ▼ 0.30 | 58 | 34% | 6 defect2 refund4 chat |
 Aromatic Lavender Hand Wash 400ml Shopeedaily |
48 | 3.8 ★ | ▼ 0.12 | 41 | 27% | 4 defect1 esc |
Top performers
Highest health scores
| Product | Health | Rating | Trend 30d | Reviews | 1–3★ | Mentions |
|---|---|---|---|---|---|---|
 Olaif Sensitive Toothpaste 100g TikTok Shopdental |
88 | 4.7 ★ | ▲ 0.15 | 132 | 8% | 3 chat |
 Multi-Surface Antibacterial Cleaner 700ml Shopeehome_cleaner |
85 | 4.6 ★ | flat | 76 | 9% | — |
All scorecards
6 SKUs this period, sorted by health score
| Product | Health | Rating | Trend 30d | Reviews | 1–3★ | Mentions |
|---|---|---|---|---|---|---|
Olaif Sensitive Toothpaste 100g TikTok Shopdental | 88 | 4.7 ★ | ▲ 0.15 | 132 | 8% | 3 chat |
Multi-Surface Antibacterial Cleaner 700ml Shopeehome_cleaner | 85 | 4.6 ★ | flat | 76 | 9% | — |
 Purple Whitening Toothpaste 100g TikTok Shopdental | 72 | 4.3 ★ | flat | 64 | 14% | 2 chat |
 Soft Facial Tissue 250 sheets Shopeedaily | 67 | 4.2 ★ | ▲ 0.02 | 39 | 15% | — |
Aromatic Lavender Hand Wash 400ml Shopeedaily | 48 | 3.8 ★ | ▼ 0.12 | 41 | 27% | 4 defect |
Fresh Lime Dishwashing Soap 750ml Shopeehome_cleaner | 42 | 3.4 ★ | ▼ 0.30 | 58 | 34% | 6 defect2 refund |
Social signal by product line
Social comments aren't attributable per-SKU; this rolls them up by product line as a backdrop signal.
| Product line | Comments | Positive % | Defect mentions |
|---|---|---|---|
| dental | 540 | 82% | 3 |
| daily | 486 | 74% | 9 |
| home_cleaner | 254 | 68% | 12 |
Full JSON body
{
"kind": "VOC-1",
"title": "Product Health Scorecard",
"cadence": "weekly",
"totals": { "skus_analyzed": 24, "total_reviews": 410, "total_comments": 1280, "total_chat_conversations": 36 },
"needs_attention": ["fresh-lime-750", "lavender-handwash-400"],
"top_performers": ["sensitive-100g", "multisurface-700"],
"data_quality": { "sample_size": "410 reviews · 36 chats", "channels": ["shopee","tts","instagram","tiktok"], "gaps": ["TikTok Shop reviews unavailable (API)"] }
}